FAQ/Policies

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer exchanges within 30 days of receiving your order. You can return your product for store creditor different product.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions. 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional:

 

  • Once we receive the return/exchange please allow 1-3 business days to process and send new product.
  • Shipping cost to return is paid by the customer
  • Please contact us for further question regarding return/exchanges